Conflict Resolution Training

Are You Prepared?

Learn more about our individual classes and our approach to preparedness for conflict resolution.

Basic communication and conflict resolution skills are a necessity not only when it comes to potential conflict with customer service but also in basic interaction with others in the workplace.

The proper use of de-escalation and problem-solving skills can be an effective tool when dealing with circumstances that involve intense interactions with co-workers or the general public (clients).

What the Training Includes

The training in this lesson includes:

One Hour Lecture
Practical Exercise Session

These activities will allow the student to implement the de-escalation techniques and proper listening skills that are discussed. This format will provide the necessary confidence in the event that the techniques are needed in the workplace in an elevated situation or day to day communications.

Our Prepared Clients

What People are Saying

Fortress put all my emergency preparedness needs and put them in a can. Active shooter response training and incident management can be overwhelming for a property manager and for those in charge of a building full of people. The Fortress team helped guide me through this process with confidence.

Renae Breitbach, EVP, Amerimar Midwest Management Co., Inc.

Every day, the Frazer Center is entrusted with the care of 300 young children and adults with developmental disabilities. Protecting such vulnerable populations can be challenging, but Fortress Consulting gave us peace-of-mind.

Paige McKay Kubik, Executive Director, Frazer Center - Adult and Child Development Program

The Suzuki School hired Fortress Consulting to help plan and train for workplace violence. The consulting included not only reviewing the facilities and current practices, but also conducting extensive drills with our faculty and staff. I found the investment to be well worthwhile, and will make this a periodic training at our schools.

Paula Charles, President, The Suzuki School

HAVING PEACE OF MIND IS HAVING A PLAN.

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